"The most basic level is the core customer value, which address the question 'What is the buyer really buying?'" When women buy my book they are buying freedom of yo-yo dieting. They are buying a new lifestyle that has healthy benefits as a bonus. The actual product is a cookbook in a more convenient form. The augmented product is the attention we offer, to their needs. We will be at their beckon call, only an email away. Should they want immediate help, our customer service hotline will be open 24/7.
Quote 13/ Chapter 7
Pg 200: Levels of Products and Services
(Philip Kotler, Marketing, An Introduction)
Acting is Learning - Biological Needs
16 years ago
No comments:
Post a Comment